Freshworks puts Freddy AI in over 71% of deals

Freshworks says Freddy AI Copilot was attached to more than 71% of its new enterprise deals in the second quarter, while total revenue grew 16% year over year to $237.4 million, according to the company’s Q2 2026 results. The figure is a useful adoption counterweight to seat-license hype: operators evaluating workplace assistants should instrument active usage and task outcomes, as the Copilot trial scorecard argues, because attaching AI to a contract is evidence of distribution—not yet proof of durable value.