PolyAI connects voice agents directly to Epic

PolyAI launched a direct Epic integration that PDS Health is deploying across more than 1,100 dental and medical offices for appointment scheduling, rescheduling, and routine patient support. The launch announcement says PolyAI already manages more than 5 million healthcare interactions each year, while customers report an 88% reduction in average call wait times and a 15-point increase in patient satisfaction. The operator signal is the removal of middleware, not the vendor’s outcome claims: healthcare builders should evaluate direct EHR permissions and escalation paths as carefully as model quality, much as the archive’s healthcare AI analysis treats workflow integration as the real moat.