Napster puts AI agents on the phone line

Napster’s new SIP support puts AI agents on existing phone lines for 24/7 call-center coverage, with a human escalation path one step away. The Napster Azure launch says the API works in any language, integrates with Microsoft Foundry, and is purchasable through the Azure Marketplace, letting customers apply existing Azure Consumption Commitments. For operators, the immediate pilot is telephony integration rather than a new chatbot—an approach that echoes the archive’s hybrid voice-AI pilot.