Salesforce closes Fin deal with 30,000 customers

Salesforce completed its acquisition of Fin, formerly Intercom, bringing a customer-agent platform with more than 30,000 companies in its customer base and a reported 76% average resolution rate into Salesforce AI Labs. In its announcement, Salesforce says Fin handles live chat, email, WhatsApp, SMS, voice, and Slack; both scale and resolution figures are company-reported, not independent service-level evidence. Customer-support builders should watch distribution and integration rather than copy the headline: consolidation may widen channel coverage, but hybrid voice AI’s cost-per-contained-call test remains the useful comparison.