Salesforce builds a six-part AI harness

Salesforce introduced a Trusted Enterprise AI Harness built around six capabilities—context, agency, action, governance, security, and models—and a shared AI Control Plane, according to its September 11 announcement. The control plane is meant to register agents, set identity and policy, evaluate performance, observe outcomes, and control cost, while the unified experience is planned to roll out in early FY28 and pricing remains undisclosed. Salesforce’s credit-runway analysis supplies procurement context: builders should inventory these controls before buying another agent surface.