Zendesk agents pass one million executions

Zendesk says its new Custom Agents have crossed 1 million executions in seven weeks since launch, while some customers report automated-resolution rates up 10% after deployment, according to its Specialized AI Agents announcement. The product lets businesses define the systems, actions, approvals, and schedules an agent can use rather than accepting a generic support bot. That is a usage signal, not proof of quality: teams evaluating the same economics should compare verified resolution and escalation rates against outcome-based agent pricing before expanding autonomy.